Members’ Advance Ticketing FAQ
Welcome Members! Below are some answers to frequently asked questions during our advance ticketing period.
- How do I become a Member of the Transit Museum?
- How do I get tickets?
- I logged in but the tickets still aren’t at the member price! Is something wrong?
- What if the tour I want is sold out?
- How many tickets can I buy during the member preview?
- How many tickets can I buy at the member discount?
- How many tickets can I buy for a member-only tour?
- My membership is for one person. Can I upgrade in order to buy an additional ticket to a member-only tour or to a regular tour at the member price?
- I want to attend a members-only excursion with my friend. How can I make sure we get on the same time slot?
- Can I purchase non-member tickets during the member preview?
- My membership covers more than 2 children; why can I only bring 2 kids on a member-only tour?
- Information about Refunds
As a reminder, membership with the Museum is non-transferable and your membership card may not be used by someone else to visit the Museum. Membership contributions support our programs, exhibitions, tours, and workshops — all the things that make membership meaningful to you — and we would lose significant revenue if we permitted an unlimited number of people to share one membership. We recommend that Family and Contributing level members carefully consider which two adults most frequently visit the Museum with children, and make sure that you list those two adults on your membership. We are happy to list your children’s caregiver as the 2nd adult on your membership.If you would like to add a 3rd adult, you may purchase a Caregiver Card or upgrade to a level of membership that covers three adults.
How do I become a Member of the Transit Museum?
Please contact our Membership office at 718-694-3451. You can learn more about member benefits and levels here.
How do I get tickets?
The Transit Museum has upgraded to a new ticketing process that requires an online account. If you are a member and have not registered or bought tickets online before, please check your email for a recent message with instructions for how to create your account. Don’t forget to check your spam folder! If you’ve ever purchased a membership or other program tickets on our website, your account should already exist. You can request a forgotten password reminder on the Sign In pop-up window if you aren’t sure about your account. Please contact the Membership Office with any questions or difficulty your account: by email at firstname.lastname@example.org or (718) 694-3451.
Member tickets can be reserved starting at 9 am on August 20 on our Calendar of Events page. Tour dates and times may be visible before tickets go on sale, but tickets will not be open before the preview starts at 9 am on August 20.
Once you are on the ticketing page for the program you want, you’ll need to sign in with your email address and password to get the member rate. (You do not need your member number, zip code, or a discount code.) Click the Sign In button at the top right of the page.
I logged in but the tickets still aren’t at the member price! Is something wrong?
The discounted member price will appear in your cart on the final checkout page. Continue to click through the purchasing process, adding information about tour attendees.
What if the tour I want is sold out?
Tours do tend to sell out very quickly, often on the first day of the preview! It is best to act quickly if there is a tour you really want. To be added to a wait list for a sold-out tour, email our tours coordinator at email@example.com. There will also be more chances for the Old City Hall and Trolley Ghosts tours in the next calendar.
How many tickets can I buy during the member preview? How many tickets can I buy at the member discount? How many tickets can I buy for a member-only tour?
The preview period is for you to buy tickets to member-only tours, or to buy tickets for general tours at the member price. The MAXIMUM number of member tickets you may purchase for each tour depends on your membership level:
My membership is for one person. Can I upgrade in order to buy an additional ticket to a member-only tour or to a regular tour at the member price?
Yes! Dual 1, Friend, Senior, and Student level members may upgrade to higher level of membership in order to buy a second ticket for tours. Please call (718) 694-3451 to purchase an upgrade.
I want to attend a members-only excursion with my friend. How can I make sure we get on the same time slot?
The easiest way to register two people for the same members-only program is if they share a Dual 2 membership. If you each have your own Friend level memberships, you’ll need to sign in and purchase tickets separately.
Can I purchase non-member tickets during the member preview?
No. The member preview is for member tickets only. Senior, Student, Friend and Dual 1 level memberships cover one adult only. Once tickets become available to the general public, you may purchase additional tour tickets for open tours at the non-member price.
My membership covers more than 2 children; why can I only bring 2 kids on a member-only tour?
Member-only tours are generally not appropriate for small children. To ensure adequate supervision of children and make sure that adult members can participate, we limit the number of children on member-only tours to 2 per membership, when applicable. Please note that some member-only tours do not permit any children. Adults may not be substituted for children’s spots on tours.
Refunds are not available for events or tours. Many of our tours take you behind the scenes to visit areas generally restricted to the public. In order for the Museum to obtain security clearance to bring you to these locations, you may be required to sign a visitor-release form and/or provide a copy of government-issued ID for certain tours. We regret that, because of these restrictions, the Museum is no longer able to offer a voucher for another program if a reserved attendee cancels his or her reservation prior to the tour date.